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Hospitality Coordinator The Cross Church - Wylie

Hospitality Coordinator

Full Time • The Cross Church - Wylie
Responsive recruiter
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Role Overview
The Hospitality Coordinator loves hospitality, enjoys hosting experiences that make a lasting impression and is passionate about creating an environment that connects people to the church.   This position gives leadership to the smooth, safe, and efficient regular operation of the church café.  In addition, this position gives leadership to the strategy, organization and execution of church and outside event hospitality, ensuring elements accomplish objectives, including but not limited to food, beverage, catering, giveaways, talent and merchandise. Responsibilities are to be performed within The Cross Church high-expectation culture and mission to spread God’s fame by making disciples of all people.  This position reports to the Executive Operations and Program Manager.

Job Classification
Full-time.  Non-exempt

Schedule*

Office Hours
Monday – Thursday 8AM to 5PM
approximately 30-32 hours 
 

Ministry Hours
Wednesdays & Weekends 
approximately 8 - 10 hours
 
*The schedule for this position may vary and incur overtime depending upon weekend assignments and ministry events that occur in the evenings and on weekends. 

Responsibilities and Expectations
 
•        Receive and process catering tickets.
•        Oversee merchandise inventory and display, reordering and giving input for new items.
•        Oversee the operation of the commons and event center catering facilities.
•        Give oversite to café operations during regular operating hours and special events.
•        Recruit, train, schedule and oversee café volunteers and staff.
•        Keep hospitality areas and storage organized.
•        Order, receive, and stock supplies and retail products. 
•        Stock customer service stations with paper products or beverage preparation items.
•        Maintain a safe and healthy work environment, sanitize work areas, seating areas, utensils, and equipment with the assistance of the custodial team as needed.
•        Keep the equipment operating by following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
•        Monitor freezers, refrigerators, or heating equipment for proper temperatures and function.
•        Prepare and serve beverage and food items as needed.
•        Receive and process customer payments.
•        Plan components of special projects and events with the Executive Operations and Program Manager to execute the vision of the church, including but not limited to set-up, tear down, safety plans, personnel needs, volunteer management, equipment and material needs, space usage, HVAC plans, outside partner coordination, vendor management, traffic and parking plans, signage and communications, lighting, and janitorial services 
•        Solicit information from ministry leaders and outside event points of contact to plan and execute individualized event and design strategies.
•        Present timelines and cost estimates for special projects, events, design and other elements.
•        Perform onsite management of events with enthusiasm and excellence.
•        Monitor events and bring issues to the attention of the appropriate event or ministry leader.  
•        Provide support for senior adult ministry, deacon led ministries, and leadership teams.
•        Support hospitality needs for funerals, weddings and events as needed
•        Orders flowers and cards for pastoral care events for church members.
•        Steward church resources with care, such as furniture, fixtures, equipment, supplies, and other resources. 
•        Attend a worship service, staff meetings, department meetings and other meetings as needed.
•        Foster a cooperative, healthy, and motivating relationship with staff, volunteers, and church families. 
•        Perform other duties as assigned.

Qualifications, Experience and Critical Skills
•        Agreement with The Cross Church faith statement and mission to spread God’s fame by making disciples of all people.”
•        Committed to biblical Christian principles and teachings both professionally and personally. 
•        Established pattern of Bible study and prayer. 
•        A college degree in a hospitality related field preferred.
•        Strong creativity, artistic ability, and imagination.
•        Event coordination experience, including the execution of large events.
•        Ability to work during peak times, including nights and weekends.
•        The ability to thrive in a collaborative team environment, manage stress, build professional and collaborative relationships with staff and church members.  
•        Ability to use appropriate judgment in the areas of discretion, sensitivity, and confidentiality.
•        A keen eye for detail and visual design care.
•        Exceptional problem-solving skills.
•        Excellent written and communication skills.
•        Relational, self-motivated, strong work ethic, dependable, reliable and willingness to do whatever it takes to get the job done.
•        Ability to work in a fast-paced, rapidly changing environment.
•        A prayerful, tithing, and participating member of The Cross Church is expected.
•        Sufficient good health to discharge duties properly.
•        Passing criminal, financial, and sexual misconduct background checks required. 




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